Dataexceed LLC will provide technical support services relating to the SaaS Services via webform at roboquery.com or via the roboquery community forum. Support services are available in English language.
Technical support services are provided in the form of tickets, categorized as follows:
|Type of Ticket||Support Hours|
|Any||From 9 AM to 5 PM during normal business days in the EST time zone|
|Type of Ticket||Response Targets|
|Incident||Incidents responded to within 2 business days|
|Help Request||Help Requests responded to within 2 business days|
|Service Request||Service Requests responded to within 3 business days|